ASPE Compass: Coordinated Care & Resource Engagement

International Medical Group

IMG in partnership with TELUS Health provides access to a mental health consultant and referral services hotline. ASPE Compass is a benefit for all Exchange Participants during their exchange programs in their host countries. ASPE Compass is designed to augment the health benefits that are concurrently provided through ASPE. IMG partners with TELUS Health to provide Mental Health Assistance and Support.

ASPE Compass Services

  • Mental health advice
  • Mental health crisis support
  • Sexual assault response
  • Violent crime response
  • Providing advice to Exchange Participants
  • ASPE Compass is a telephonic/virtual support service that is accessible 24 hours a day and is available to provide mental health support to exchange participants in urgent and non-urgent situations, including identification and referral of mental health conditions requiring immediate, in-person medical evaluation and crisis intervention. The medical staff responding to exchange participant calls are trained to handle serious situations such as sexual assault and mental health crises. They can also provide general mental health advice.

ASPE Compass: Coordinated Care & Resource Engagement provided by TELUS Health

Access Suport Online
Visit: mentalhealthaccess.telushealth.com

Click 'Get Started' and enter the Organization Access Code: 81406742

Download TELUS Health’s app for access to ASPE Compass right on your phone when you need it.

Download on the Apple StoreGet it on Google Play

Access Suport by Phone
Call: +1 855-302-9087 (Inside of North America) or 001-855-302-9087 (Outside of North America)

When contacting TELUS Health for the first time, make sure to say your coverage is provided through ASPE. Please also be prepared to provide your full name, date of birth, ID card number, program name, and host country as well. This will allow their staff to verify your status as an Exchange Participant with the ASPE Health Benefits Plan.

If calling from outside the US, you may use Google Voice or any other VOIP phone app, your own phone service provider with international calling, or use a collect call service available in your country.

Please refer to your ASPE Guidebook for more information about ASPE Compass.

TELUS Health Student Support respects your privacy and treats your information with great care. Engagement with TELUS Health Student Support is confidential, in keeping with the privacy laws and regulations protecting personal identifiable and health-related information in the jurisdiction your institution is located. ASPE Compass is a confidential emotional health and wellbeing support, helpful telemedicine service, there are limitations. Some health and/or mental health emergencies may not be able to be fully addressed through this service and may require immediate, in-person evaluation by a medical professional.